User account
You may create a user account on our website to have convenience for ordering our products. Please note that it shall be your responsibility to keep your username and password confidential. You shall be further responsible for all the activities occur through your account on our website. We reserve the right to terminate your account, refuse the service, edit/remove the content and/or cancel your order(s) in their sole discretion.
Site policies, modification and severability
We reserve the right to make changes to Terms and Conditions, our website and all other website policies at any time without any prior notice. If any of these conditions shall be deemed invalid, void or unenforceable for any reason, that condition shall be deemed severable and shall not affect the validity and enforceability of any of the remaining conditions.
Electronic communication
When you visit our website or send e-mails to us, you will electronically communicate with us. And by communicating with us, you give us the permission to communicate with you electronically. To interact with you, we will post notices on our website or send you the e-mails. You agree that all the notices, agreements, disclosures and other communications we do with you electronically, comply with any legal requirement that such communication be in writing.
Copyright protection
Entire content present on this website including graphics, logos, text, audio clips, button icons, digital downloads, software and all data compilation, is the sole property of Blackleaf Foods & Beverages Private Limited. This website’s entire content is protected by provisions of The Indian Copyright Act, 1957.
Trademarks
Termination of use
Blackleaf Foods and Beverages Pvt. . Ltd. in its sole discretion may terminate your account or your use of this website at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. Blackleaf Foods and Beverages Pvt. Ltd reserves all rights to change, suspend or discontinue all or any aspects of this website at any time without any prior notice.
Indemnification
You agree to indemnify, defend and hold harmless Blackleaf Foods & Beverages Private Limited. and from and against any and all damages, claims, costs, and expenses, including litigation costs and advocate fees, arising from or related to your use of our website www.blfnb.com or breach by you of any of these terms and conditions.
Governing law and jurisdiction
These terms and conditions shall be construed only in accordance with the laws of India. Any differences or disputes arising out of, in connection with or in relation to these terms and conditions or any other conditions on this website, only the competent Courts at Greater Noida, Uttar Pradesh shall have jurisdiction, to the exclusion of all the other courts.
Disclaimer of warranties
This website is provided by Blackleaf Foods & Beverages Private Limited. on an "as is" and "as available" basis. Blackleaf Foods & Beverages Private Limited. makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content or materials present on this website. You expressly agree that your use of this website is at your sole risk.
www.blfnb.com does not warrant that the website, its servers or e-mails sent from www.blfnb.com are free of virus or other harmful components. www.blfnb.com shall not be liable for any damage arising from the use of this website, including, but not limited to indirect, direct, punitive, incidental and consequential damages.
Limitation of liability
Under no circumstances and under no legal or equitable grounds, whether in contract, tort, strict liability or otherwise, shall Blackleaf Foods & Beverages Private Limited. or its employees, officers, directors, agents, suppliers or vendors be liable to you or to any other person for any kind of indirect, incidental, special or consequential loss or damage arising out of or in connection with the use of or inability to use www.blfnb.com website, including, without limitation, damages for loss of profits, loss of goodwill, loss of data, work stoppage. Subject to the foregoing, in no event, shall Blackleaf Foods & Beverages Private Limited. be liable for any damage in excess of the amount paid by you in connection with orders through the website.
Shipping Policy
We will arrange for shipment of your placed order. Your ordered product(s) will be shipped from our own stores/ warehouses located in India. We try to deliver you the ordered product(s) within 2 to 10 business days from the receipt of your order, depending upon the address for delivery you have provided. However shipping is scheduled, it is estimated time period and it can’t be guaranteed. For any delays in the shipments, we are not liable. Order deliveries will be made to you by the third party courier or logistics companies on any day from Monday to Saturday during working hours.
The product(s) will need to be signed for upon delivery. We take no responsibility for product(s) signed by a person other than the one who has placed the order at the address provided at the time of placing the order. We are not responsible for damage of product(s) after delivery if its package has been opened by you, already. All claims for shortage or damage must be reported to our Customer Care email on info@blfnb.com or contact us page on our website. Also, the said shortage of goods needs to be highlighted and signed on the ‘Proof of Delivery’ copy and returned to the delivery person.
Shipping and Handling Rates
Shipping and handling rates are informed to you at the time you check out, before you confirm the order. At present, for all the subsequent orders of or above INR 500, we shall deliver your order to your doorstep free of cost however a shipping charge of INR 60 shall be applicable to all the orders under INR 650. Please note that based on the product, its size, type, volume, packaging and other considerations; shipping and handling rates may change.
Cancellation and Return Policy
Once your order is delivered to you and you accept it as accurate as per your order, there is no exchange or refund possible. If you want to return any product(s) that is damaged or not according to your placed order, then please return that product(s) in its original packaging along with a remark, within 7 days of delivery. In case reverse shipment can’t be arranged by us due to unavailability of our logistics partners, then you may be requested to send such product(s) through available courier services.
All the product(s) to be returned, must be accompanied with a copy of original invoice/receipt, a return/exchange authorization number and in unopened and sealed condition; otherwise the same will not be received back. Please note that we can’t offer exchanges or refunds on any opened or used product(s). To process your return, we may take the time up to 3 weeks. Once your return request is processed, you will be notified.
Replacement
In case we have delivered you the wrong product(s), then it shall be your responsibility to inform us within 3 business days through an e-mail or call. Make sure that you return the product(s) in its original packaging along with a remark, within 7 days of delivery. Kindly note that the courier expenses shall be borne by us and the replaced product(s) shall be dispatched within 4 to 5 business days.
Changes and cancellation
Any item additions, specification changes or quantity changes made to accepted order(s) will be modified in the order details. All sales are final, provided, however, item cancellations and quantity changes may be carried out before the order(s) is shipped. Kindly note that if our credit department doesn’t approve your credit or if there is any other problem(s) with your selected payment mode, then we may cancel any accepted order before the shipment, without liability.
If you have, by mistake, placed an order for a particular product(s) twice and if you like to have a refund of one transaction, then you have to inform us the same within 2 business days through an e-mail or call. Kindly note that the courier expenses shall be borne by you and a penalty of 3% shall be levied for the same. The paid amount for the same shall be refunded in 7 to 8 days or according to individual bank policies.
Order cancellation
We hold the right to cancel or refuse any your order(s) placed for a product(s) that is listed with an incorrect price for any technical or manual reason. This shall be regardless of whether the order has been confirmed and/or the payment is made. Don’t worry, the entire paid amount shall be refunded and you shall be informed of the same.
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